In the unlikely event of any quality issues with your CUSTOMCASE we guarantee the unconditional replacement within 30 days.
Warranty term is 60 days.
Ukrainian law "About Customer rights protection" declares 14 days replacement term.
CUSTOMCASE goes further and gives 30 days unconditional replacement term. If you experience any quality issues with our products, just send it back to us, and get a replacement for free. Don’t forget to clearly mention your full name, order number, full contact info (phone and e-mail) along with clear explanation of the quality issue, which you have faced.
Please kindly notice that CUSTOMCASE will not be responsible for any issues with your smartphone or tablet, which were used together with the CUSTOMCASE products. You can find more information in the “Terms and Conditions” section.
Warranty term is 60 days. However, respecting the following simple reasonable rules, will extend the lifetime of your CUSTOMCASE, and it will please your esthetic appreciation for a long time.
- keep the CUSTOMCASE away from open fire, heating tools and heating equipment;
- avoid overheating or overcooling, above or below the temperature scope, suitable for your smartphone or tablet;
- if the CUSTOMCASE gets wet – simply wipe it with a piece of cloth or paper tissue, allow to dry at room temperature;
- don’t use iron or iron press;
- if the CUSTOMCASE gets dirty, wipe it with a wet tissue or wet piece of cloth; in case of heavy dirt, use glass cleaner or PC screen cleaner;
- don’t use any mechanical tools (scrapers, knifes, blades, sandpaper etc), don’t use any abrasive detergents or liquids.
Even after the warranty term is expired, feel free to ask any questions:
03151, Kiev, Molodogvardeiskaya street 22, CUSTOMCASE Ltd
or use е-mail: email@example.com